Frequently Asked Questions
Access all the latest questions regarding you services. Have another question not below? Call our team to discuss 07 3132 2001.
What types of rubbish do you remove?
We remove a range of rubbish including household, commercial, green waste, builders debris and more. However there are certain hazardous materials that we don’t handle.
How is the cost of rubbish removal determined?
The cost is determined by a flat rate based on the volume of rubbish and the complexity of the job.
Do you handle hazardous waste?
No, we do not handle hazardous waste.
Do you recycle the rubbish you collect?
Yes, we’re committed to recycling as much waste as possible.
How do you dispose of the rubbish you collect?
Disposal methods depend on the type of rubbish collected. We recycle what we can; remaining waste is disposed at licensed disposal facilities.
Are there any limits to the amount of rubbish I can have removed?
We can handle jobs all sizes but certain factors might limit the volume removed in one visit like vehicle capacity and legal weight limits for transport.
Do you provide after-hours or weekend rubbish removal services?
Yes, weekend and after-hours services are available upon request.
Do you offer same-day rubbish removal services?
Same-day services apply for smaller scale requests made before noon, but larger projects may require advance booking.
How soon can a rubbish removal team arrive at my home or business?
We try to be as prompt as possible. Depending on your location and our schedule, it could range from a few hours to a day. Please provide a suitable time while booking.
Do I need to be present during the job?
No, you don’t need to be present during the job as long as access is provided however you will need to be there when our team arrives.
Do I need to provide plastic bags or containers for the rubbish?
No physical materials are needed from your end for rubbish like plastic bags or containers unless otherwise stated during booking.
Can I book ahead for a particular day or time slot?
Absolutely! You can book ahead at your convenience online or over the phone.
Do you offer any discounts/special offers?
Yes, we periodically offer discounts and special offers on our services. Please check our website for current promotions.
Can you provide a quote for my rubbish removal job?
Sure! Just provide us with details about the type and amount of rubbish needing removal and we can provide a quote.
What sort of payment methods do you accept?
We accept cash, all major credit cards and bank transfers.
What personal protective equipment does your staff wear?
Our staff wear high visibility clothing, gloves, safety boots and other necessary personal protective equipment.
Are your staff trained and experienced?
All our staff members are fully trained in safe waste handling practices and have years of industry experience.
Is your company insured and licensed?
Yes to both! We’re fully insured for public liability and licensed by relevant local authorities.
How do I know that my rubbish will be disposed of responsibly?
Sustainability is integral to our service; we dispose of your rubbish responsibly—recycling where possible or disposing it at regulated waste facilities if not.
Do you service locations outside Brisbane city limits?
Yes, suburb locations outside Brisbane city limits are also serviced. Do call us to confirm your location.
Does your business contract with any other waste removal companies?
No, we handle all jobs in-house to maintain the quality standard promised under “Smart Rubbish Removal Brisbane”.
Do you offer skip bin hire as well?
Sorry but no skip bin hire is currently available as part of our services.
Do you offer emergency services?
In urgent scenarios where immediate removal service is needed please do give us a call so we can try accommodate your needs.
Are there any items or materials that you do not accept?
We are unable to accept hazardous waste and certain other materials, please inform us about the type of rubbish during booking.
Do you recycle any items in my rubbish?
Yes, we recycle what can be reused or repurposed and responsibly dispose of the rest.
Do you offer additional services such as site cleanup or junk hauling?
Apart from rubbish removal, we also provide site cleanup services. Please enquire for more details if interested.
Do you have a cancellation policy?
If you need to cancel or reschedule, just let us know at least 24 hours prior to service time or fees may apply.
Do I need to prepare for your visit?
To prepare for our service, please ensure all unwanted items are packed together in an easily accessible location and clear access is provided for our team to enter and exit your property.
Don’t see your question here? No worries! Contact Us or Give us a call—we’re more than happy to help answer any additional queries you might have.